Booking Terms

Who we are

AccuKey® is the trading name of James Buckley, a UK sole trader. These terms apply to bookings with AccuKey, providing mobile vehicle key and vehicle security services across the North West of England: vehicle keys, CAN Phantom immobilisers, FineVu dash cams and ScorpionTrack vehicle tracking. As a sole trader, AccuKey® has no company registration number and is not VAT registered; the price we quote is the price you pay. We are a fully mobile service and do not publish a postal address.

Quotes

Prices given through AccuKey IQ are based on the vehicle details provided. If the vehicle, key type, product or situation differs materially from what was entered, we will tell you before any chargeable work continues.

Deposits and payment

A deposit confirms your appointment and secures parts. A booking for vehicle key work only requires a £20 deposit. Any booking that includes a CAN Phantom immobiliser, a FineVu dash cam or ScorpionTrack vehicle tracking requires a £100 deposit in total. Deposits are not cumulative: a booking combining, for example, a key, a dash cam and a tracker requires one £100 deposit, not several. The balance is due on completion. Card, Apple Pay and Google Pay are accepted through our payment provider.

Proof of ownership

Vehicle key and immobiliser work is security-sensitive. We will ask for photographic identification and documentation showing you are entitled to keys for the vehicle. Work cannot proceed without it, and a deposit may be retained to cover parts already ordered or a wasted attendance.

Attendance

We are a mobile service and attend your home, workplace or another agreed location. The vehicle must be accessible and safe to work on, and you must have permission for us to work at that location.

ScorpionTrack vehicle tracking

The fitted price covers the tracker and its installation. The ongoing monitoring subscription is separate from the fitted price and relates to the ScorpionTrack monitoring service. Activation and registration are completed as part of installation and service setup.

Warranty

Warranty depends on the product; not every AccuKey® product carries the same warranty.

Vehicle keys: keys supplied and programmed by AccuKey® carry a 12-month warranty against faults in the key and our programming. The warranty does not cover loss, accidental damage, water damage, battery consumption, or faults caused by third-party work carried out after ours.

CAN Phantom: a two-year manufacturer warranty from CAN Phantom, from the date of installation.

FineVu dash cams: a 3-year manufacturer warranty from FineVu. FineVu asks that the camera is registered within three months of purchase for the 3-year term to apply.

ScorpionTrack vehicle tracking: a 24-month manufacturer warranty from ScorpionTrack.

Cancellations and changes

Please tell us as soon as possible if you need to move or cancel an appointment. Where vehicle-specific parts have already been ordered or a technician has attended, reasonable costs may be retained.

Liability

AccuKey® is fully insured. Nothing in these terms limits your statutory rights as a consumer.

Contact

Questions about a booking: message us on WhatsApp — our preferred contact method — at 07795 196 908, or email hello@accukey.co.uk.